Company Description

Keypath Education – Ranked Best Place to Work in Australia by WRK+ (2021 – 2024)

Keypath Education is a global EdTech company partnering with leading universities to deliver online programs that address real-world social and economic challenges.

Work Anywhere:

At Keypath Education, flexibility is our strength. We put our people first, allowing you to choose where you work – from home, in the office, or both. We welcome applications from candidates located anywhere in Malaysia, provided you have a strong, reliable internet connection.

Please note that only candidates residing in Malaysia with full working rights will be eligible for consideration.

Job Description

The Junior Systems Administrator will assist in the design and maintenance of our technology systems as well as support the deployment and administration of IT infrastructure components.

The Junior Systems Administrator reports to the Manager of IT Infrastructure and Security based in the Melbourne, Australia headquarters and is part of an Asia-Pacific team responsible for all corporate information systems including meeting availability, security, and performance requirements. This includes custom developed and third party packaged software, hardware, network, storage, and virtualization in a growing multi-site infrastructure.

Responsibilities include the following:

• Assist in the design, build, maintenance, and monitoring of corporate computer & network systems
• Evaluate and recommend new technologies, as needed
• User onboarding and offboarding tasks
• Manage day-to-day server/desktop operations and Help Desk requests
• Provide assistance for project-related tasks
• Implement IT Infrastructure initiatives and enhancements using best practice guidelines
• Develop and evolve best practice guidelines for new technology and security

Qualifications

Education: Minimum of a Bachelor’s degree or 3 years of equivalent work experience

Experience:

• Computer system and network security fundamentals and administration
• Basic understanding of ITIL (Information Technology Infrastructure Library)
• Experience supporting Asia-Pacific users using onsite and remote support technologies
• Proficient with Microsoft Office Suite including Outlook, Word, Excel, Power Point
• Demonstrated ability to create and maintain system documentation

Technical skills:

• Basic experience with networking, Windows, web servers, virtualization, cloud computing, capacity planning, security, and problem-solving.
• Experience with Microsoft Windows Server and desktop operating systems.
• Familiarity with Microsoft Azure and Microsoft 365 administration is a plus

Special Requirements Specific to Job:

• Work effectively in a fast-paced environment and adapt to changing priorities
• Contribute to a fun-at-work and creative team culture
• Think logically and be able to articulate thoughts in a clear, concise manner
• Take ownership of assignments and see them through to completion
• Know when to ask questions or ask for help
• Quickly learn and adapt when dealing with unfamiliar systems and applications
• Be able to communicate clearly and effectively with managers and co-workers
• Be willing to go the extra mile to get the job done, including occasional overtime

Additional Information

Benefits and Rewards:

• Opportunity to work in office, hybrid or remotely
• All the necessary equipment for success.
• Paid Mental Health days for your well-being.
• Access to LinkedIn Learning
• Learning Labs designed to promote L&D
• Toolkits for Digital Health and Mental Health support.
• Employee led programs such as Culture Club, Team Green, Sustainability and more
• Company events and activities run in office and remotely

Why Keypath?

• Embrace Your Authentic Self: A supportive culture recognized as a top workplace (Ranked #6 on 2024 the Best Places to Work Australia©).
• Global EdTech Leader: Join an industry on the rise.
• Continuous Growth: Upskill through discounted study opportunities.
• Transform the World: Contribute to upskilling and reskilling globally.
• Make an Impact: Help solve future economic and social challenges.

Join Keypath and make a difference. We welcome applicants from diverse backgrounds and offer inclusive support throughout the recruitment process.

Apply now to unlock your potential with Keypath!